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Fuel50 + MetaCX

Download the customer story to learn how Fuel50 is delivering more value to customers through an outcome-based strategy.

Download Customer Story

The field of customer success has matured greatly in recent years. The evolution that has occurred has brought a new level of understanding of what it takes to deliver meaningful business impact to customers while improving internal growth and retention rates. While the market narrative has improved, the pivot to operationalize new strategies for better day-to-day management of customer relationships has been slow.

This customer story highlights the work that the team at award-winning HR tech company, Fuel50, is doing to operationalize an outcome-based customer strategy. Founded in New Zealand by Anne Fulton and Jo Mills, Fuel50 is innovating in the global, high-growth, talent marketplace category by helping companies optimize their workforces, harness skills-based workforce insights, power internal talent mobility, and drive workforce agility and reskilling.

Recognized for delivering an exceptional customer experience, Fuel50 is deeply committed to understanding their customers and ensuring client ROI. Driven by this responsibility, the Fuel50 team identified a set of customer management opportunities that required action. The team determined they needed a better way to articulate the value that they were delivering to customers.

With the growth of Fuel50’s global client base, the customer success team also needed visibility into the KPIs customers use to determine Fuel50’s impact—the metrics that justify additional investment and renewal.

Download the customer story to learn how Fuel50 partners with MetaCX to solve these challenges and more.

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