Your customers purchase your products and services with specific outcomes in mind, but without a system in place that puts value delivery at the center of the customer experience, it’s easy for expectations to become misaligned. Learn how MetaCX is bridging the gap with the next generation of business technology.
Considering all the hours spent in evaluation, contract negotiations, and due diligence to onboard a new vendor, it’s in your organization’s best interest to monitor whether or not the company is delivering on the value promised. Learn how MetaCX can help.
As sales and customer success strategies become more centered around the creation and delivery of value, the customer management tech stack must be enhanced to support deep customer collaboration.
In order to ensure the TechPoint team was serving their member community in a way that prioritized desired outcomes and sequentially fulfilled the TechPoint vision, they turned to MetaCX.
Healthcare is under extraordinary pressure to transform in the face of unsustainable costs, operational inefficiencies, and inequity in access to care and health due to social determinants.
MetaCX provides a shared space where manufacturers and their partners can come together to collaborate around desired business outcomes–both as a way to provide visible proof of commitment to collective business goals and as a way to measure value delivery over time.
CXLayer allows MetaCX success plans to be embedded directly into any SaaS application or digital experience to make value realization insights and proof of performance data a visible and differentiating part of the product experience.
Over the past decade, the business world has been enthralled with experiences. We’ve created new executive positions focused on the customer experience, implemented new experience measures, and reorganized our companies to become experience-centered organizations.
In the summer of 2020, MetaCX and Revenue Collective surveyed 400 customer and revenue leaders within North American B2B SaaS companies to ask them about their sales methodologies.
