The MetaCX Blog

In this episode of Revenue Revolutionaries, Matt Myszkowski, VP of Customer Experience at Cision, discusses the evolution business has gone through to create the outcomes economy and how shifting from defense to offense is necessary to effectively deliver value to customers in order to mitigate churn and cultivate growth.

The goal of digital transformation is to fundamentally change how B2B suppliers operate and deliver value to customers by creating a connected digital ecosystem. A change of this magnitude, however, is not without its challenges.

In this episode of Revenue Revolutionaries, I sit down with Harvey Dunham at SAMA to discuss the idea of creating a central ‘dashboard’ to collaborate and work collectively with customers to manage work, track progress, and deliver value. 

While VBAs are not new conceptually, their popularity has grown as healthcare providers have become hyper aware of their goals and objectives and increasingly motivated to more effectively create and capture meaningful business and patient value.

In this episode of Revenue Revolutionaries, hear Jake Saper, General Partner at Emergence Capital define deep collaboration and explain why it is the next logical progression for enterprise software.

In this episode of Revenue Revolutionaries, Dave Chapnick of Vantage Partners shares his perspective on the importance of structured collaboration and the role it plays in innovation and driving positive change in the buyer/supplier relationship.

If you’re new to MetaCX, a bridge is a shared space where suppliers and buyers can come together to collaborate around outcomes, success plans, assets, metrics, and more. But what if bridges were used to manage personal relationships?

This week, I sat down with University of Tennessee faculty member and creator of the Vested business model, Kate Vitasek, to discuss vested outsourcing and how it is revolutionizing the world of outsourcing with an outcome-based mindset.

Shared success takes on new meaning this week as I sit down with Monique LaRue and Ja’Rod Morris to discuss the launch of their new group, National Black Customer Success Professionals (NBCSP).