The MetaCX Blog

Industry highlights, thought leadership, company news, and practical advice.

RevRev Ep. 24 - Matt Myszkowski

In this episode of Revenue Revolutionaries, Matt Myszkowski, VP of Customer Experience at Cision, discusses the evolution business has gone through to create the outcomes economy and how shifting from defense to offense is necessary to effectively deliver value to customers in order to mitigate churn and cultivate growth.

The Challenges of Digital Transformation

The goal of digital transformation is to fundamentally change how B2B suppliers operate and deliver value to customers by creating a connected digital ecosystem. A change of this magnitude, however, is not without its challenges.

RevRev Ep. 23 - Harvey Dunham

In this episode of Revenue Revolutionaries, I sit down with Harvey Dunham at SAMA to discuss the idea of creating a central ‘dashboard’ to collaborate and work collectively with customers to manage work, track progress, and deliver value. 

What the Healthcare Industry Needs to Know About Value-Based Agreements

While VBAs are not new conceptually, their popularity has grown as healthcare providers have become hyper aware of their goals and objectives and increasingly motivated to more effectively create and capture meaningful business and patient value.

RevRev Ep. 22 - Jake Saper

In this episode of Revenue Revolutionaries, hear Jake Saper, General Partner at Emergence Capital define deep collaboration and explain why it is the next logical progression for enterprise software.

RevRev Ep. 21 - Dave Chapnick

In this episode of Revenue Revolutionaries, Dave Chapnick of Vantage Partners shares his perspective on the importance of structured collaboration and the role it plays in innovation and driving positive change in the buyer/supplier relationship.

The Friendship Bridge: A Pretend, but Highly Relatable Use Case

If you’re new to MetaCX, a bridge is a shared space where suppliers and buyers can come together to collaborate around outcomes, success plans, assets, metrics, and more. But what if bridges were used to manage personal relationships?

RevRev Ep. 20 - Kate Vitasek

This week, I sat down with University of Tennessee faculty member and creator of the Vested business model, Kate Vitasek, to discuss vested outsourcing and how it is revolutionizing the world of outsourcing with an outcome-based mindset.

RevRev Ep. 19 - Monique LaRue and Ja'Rod Morris

Shared success takes on new meaning this week as I sit down with Monique LaRue and Ja’Rod Morris to discuss the launch of their new group, National Black Customer Success Professionals (NBCSP).

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