MetaCX Blog

On Innovation: Reflecting on the Legacy of Tony Hsieh

On Innovation: Reflecting on the Legacy of Tony Hsieh

Over the weekend, I heard the very sad news about Tony Hsieh, the founder and former CEO of Zappos, who died tragically and unexpectedly. I’ve always admired Hsieh. He was an iconoclast and an original, someone who didn’t let conventional thinking cloud his impressively fertile imagination and inimitable style.

Introducing Co.Lab

Introducing Co.Lab: A Starting Point for B2B Customer Lifecycle Innovation and Transformation

Today, MetaCX and Valuize Consulting are announcing Co.Lab, a joint innovation offering that provides a strategic blueprint, an implementation roadmap, and working prototype of the future-state B2B customer lifecycle.

RevRev Ep. 7 – Helen Baptist

RevRev Ep. 7 – Helen Baptist

Helen Baptist, COO at PathFactory, joins me for this episode of Revenue Revolutionaries. Recently recognized as a Top 50 female leader in SaaS, Helen is a strong leader that shared too many insights to count.

Three Things for Businesses to Be Thankful for in 2020

Three Things for Businesses to Be Thankful for in 2020

2020 has been a year that no one will soon forget. We’ve somehow weathered through wildfires, COVID-19, economic instability, and racial injustice. All in all, has this year been terrible, hectic, and emotionally draining? Yes, of course it has. But sometimes good things can come from bad circumstances.

Five Ways to Keep Your Prospects Engaged During the Holiday Slump

Five Ways to Keep Your Prospects Engaged During the Holiday Slump

‘Tis the season of stalled sales cycles and distracted buyers. How do you keep your prospects engaged this time of year? That’s sometimes easier said than done… but MetaCX is here to share a few tips.

RevRev Ep. 6 – Joe Kuntz

RevRev Ep. 6 – Joe Kuntz

Joe Kuntz, CRO at Jobvite, joined me for this week’s episode of Revenue Revolutionaries to discuss how he thinks about coaching team members and customers, what it takes to sustain a great culture over time, the key to finding balance as a CRO, and the power of embracing servant leadership.

Intersections

In Customer Experience, Accidents Happen in the Intersections

Once a deal closes, much of the goodwill and momentum generated in the sales cycle is lost with the post-sales hand-off. As new stakeholders enter the picture, it becomes a jump ball or, worse, a dropped ball.

RevRev Ep. 5 – Michelle Curless

RevRev Ep. 5 – Michelle Curless

This week on Revenue Revolutionaries, Michelle Curlees, CCO at Cheetah Digital, joined me to talk about how she thinks about the ‘art and science’ of customer management, the power of a ‘red-bow’ customer experience, and the keys to building strong customer relationships in order to achieve retention and growth goals.

MetaCX Completes SOC 2 Type 1 Certification

MetaCX Completes SOC 2 Type 1 Certification

The MetaCX team is excited to announce that we are now SOC 2 Type 1 certified! In today’s threat landscape, data protection and security aren’t negotiable. These are practices, values even, that we have baked into the core of our team.