MetaCX Blog

Intersections

In Customer Experience, Accidents Happen in the Intersections

Once a deal closes, much of the goodwill and momentum generated in the sales cycle is lost with the post-sales hand-off. As new stakeholders enter the picture, it becomes a jump ball or, worse, a dropped ball.

RevRev Ep. 5 – Michelle Curless

RevRev Ep. 5 – Michelle Curless

This week on Revenue Revolutionaries, Michelle Curlees, CCO at Cheetah Digital, joined me to talk about how she thinks about the ‘art and science’ of customer management, the power of a ‘red-bow’ customer experience, and the keys to building strong customer relationships in order to achieve retention and growth goals.

MetaCX Completes SOC 2 Type 1 Certification

MetaCX Completes SOC 2 Type 1 Certification

The MetaCX team is excited to announce that we are now SOC 2 Type 1 certified! In today’s threat landscape, data protection and security aren’t negotiable. These are practices, values even, that we have baked into the core of our team.

RevRev Ep. 4 – Tim Satterwhite

RevRev Ep. 4 – Tim Satterwhite

This week on Revenue Revolutionaries, Tim Satterwhite, Chief Revenue Officer at Terminus, joined me to talk about his first time experience as a CRO and how he embraces ‘human-first’ leadership strategies to build his teams and future leaders.

Q&A with Jill Chiara

Q&A with Jill Chiara, MetaCX’s New Chief Revenue Officer

Earlier this week, MetaCX announced its appointment of Jill Chiara to the newly created role of chief revenue officer. In this role, Jill will lead the sales, customer success, and professional service teams. Jill brings 20 years of experience at the SVP and VP level with leading companies like Drift, Crimson Hexagon, and Forrester.

Why Transformation is Such a Dirty Word (and how to make it far less scary)

Why Transformation is Such a Dirty Word (and how to make it far less scary)

MetaCX is different–and unapologetically so. We bear this extra burden because the way B2B revenue organizations have attempted to take on the challenge of managing renewable revenue is, quite frankly, wrong.

RevRev Ep. 3 – Ziv Peled

RevRev Ep. 3 – Ziv Peled

Ziv Peled, Chief Customer Officer at AppsFlyer, shares his thoughts on driving conversations internally with an engineering team to create a customer-centric culture and how to think about value delivery across an expansive product suite.

competing-on-the-basis-of-customer-experience

Competing on the Basis of Customer Experience

While the importance of customer experience is lost on no one in business today, many companies undervalue its impact on the selling process. The fact of the matter is that the experience you offer is one of the most powerful levers you can pull to get a deal across the finish line.

RevRev Ep. 2 – Jennifer Dearman

RevRev Ep. 2 – Jennifer Dearman

Jennifer Dearman, former Chief Customer Officer at Pendo, visited with me to discuss the importance of creating a world-class customer experience and the three things that are necessary to building a strong customer success organization. Listen to the full episode below.