Digital Transformation and Daring Transparency
I’ve spent my entire career building and commercializing enterprise software which, in aggregate, has generated billions of dollars in revenue–and, I think, has led to some important and lasting innovations. I’m proud of this and will always consider myself a product person first. But over the years, I’ve seen the primacy of product shift to the imperative of customer experience. That’s not to say that getting the product right doesn’t matter–it does.