The MetaCX Blog

I’ve spent my entire career building and commercializing enterprise software which, in aggregate, has generated billions of dollars in revenue–and, I think, has led to some important and lasting innovations. I’m proud of this and will always consider myself a product person first. But over the years, I’ve seen the primacy of product shift to the imperative of customer experience. That’s not to say that getting the product right doesn’t matter–it does.

These are strange and unsettling times, unprecedented by the measure of almost everyone living and working today. But in the midst of all of the very real worries that we’re dealing with, life has a way of continuing apace. In a way, these occasions take on new significance, reminding us that nothing should be taken for granted. We lean into the ordinary, recognizing that these things are really anything but.