MetaCX Blog

Turning Lemons into Lemonade

Turning Lemons into Lemonade

The pandemic has presented an opportunity to reflect on what matters most in our personal and professional lives. In business, it has created an opportunity to reflect on how companies are managing customers, and it has given customers a window of opportunity to re-evaluate their supplier relationships.

Michael Sachs, Slack, Salesforce, Value Creation - Podcast Interview

Value Builders Ep. 34 - Michael Sachs

In this episode of Value Builders, Michael Sachs, Head of Customer Success Value Methodology & Strategy at Slack, sits down to share how he thinks about the language of value while explaining how organizations can use it to unify to effectively manage customers.

From Revenue Revolutionaries to Value Builders

From Revenue Revolutionaries to Value Builders

I am excited to announce a rebrand of the MetaCX podcast from Revenue Revolutionaries to Value Builders to share a new roster of powerful and wide-ranging conversations surrounding the topics central to commercial and social value creation.

Brian Hall, President and Founder and Lauren Decker, Senior Consultant - Podcast interview

RevRev Ep. 32 - Brian Hall and Lauren Decker

Brian Hall and Lauren Decker of Carema Consulting unpack the relationship between product marketing and customer success highlighting the importance of talking to customers and building a journey mapping strategy centered on the jobs customers need to complete.

People Collaborating

Deep Customer Collaboration Explained

Deep customer collaboration builds on the deep collaboration concept that productivity and collaboration applications are on a collision course—an output of the evolution of the way people work.

Steve Sanchez, Vice President, Customer Success, Gong - Podcast interview

RevRev Ep. 31 - Steve Sanchez

Steve gives a peek into what has fueled the Gong business to greatness. He shares how creating raving fans is the #1 operating principle for the company alongside his charter to build customer loyalty through value delivery.

Irvine Sloan, VP, Strategic Account Management, Duke Energy Corporation -  Podcast Interview

RevRev Ep. 30 - Irvine Sloan

Hear Irvine Sloan, VP of Strategic Account Management at Duke Energy, share how he thinks about building his strategic account management team through a curated collection of skill sets he calls 'superpowers'.

Mary-Beth Donovan, VP, Global Customer Success Ops, VMware -  Podcast Interview

RevRev Ep. 29 - Mary-Beth Donovan

Listen to Mary-Beth Donovan, VP of Global CS Operations at VMWare, discuss how she uses a core set of pillars and frameworks to make sure her team, and VMware as a whole, has the right tools and knowledge to deliver value to customers.

Indianapolis Skyline

TechPoint Case Study

Learn how the TechPoint team partnered with MetaCX to ensure they were serving their member community in a way that prioritized desired outcomes and sequentially fulfilled the TechPoint vision.