Q&A with Brett Crossley, MetaCX’s New VP of Services & Success
<p>Yesterday, MetaCX announced the appointment of Brett Crossley as vice president of services and success. To get to know Brett ...
The MetaCX Blog
Industry highlights, thought leadership, company news, and practical advice.
How to Craft an Outcome
<p>Whether or not it’s explicitly stated, customers buy because they have an outcome in mind. In almost every case, that outcome ...
CBRs > QBRs: Introducing the Continuous Business Review
<p>How many of us have been on the giving or receiving end of a completely unproductive quarterly business review? On the surface ...
Using Outcomes to Build a Remote-First Company
<p>When we founded MetaCX in 2018, there was no question that we’d build a remote team and culture from day one. We knew we wante ...
The Customer Room – Virtual Event
<p>MetaCX is thrilled to announce our first-ever virtual event! This September, we will be hosting The Customer Room—a digital ga ...
3 Things To Remember When Interacting With Customers
<p>Managing Customers is a 24/7/365 endeavor. We can all do better to fully embrace the importance of every customer interaction ...
Oscar’s Outcomes
<p>There once was a man named Oscar. Oscar owned a hardware store where he sold an assortment of tools, including drills. </p>
TCR – Interview with Jay Nathan
<p>This week in The Customer Room, Jay Nathan, Founder & Managing Partner of Customer Imperative, is providing his thoughts ...
Activating the Third Funnel: How Customer Success Can Help Unlock Revenue Growth
<p>The third funnel is the least understood and the least mature in most organizations: the customer funnel. This is the source o ...
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