
TechPoint Case Study
Learn how the TechPoint team partnered with MetaCX to ensure they were serving their member community in a way that prioritized desired outcomes and sequentially fulfilled the TechPoint vision.
Learn how the TechPoint team partnered with MetaCX to ensure they were serving their member community in a way that prioritized desired outcomes and sequentially fulfilled the TechPoint vision.
Dave sits down with NPS co-creator, Richard Owen, to reflect on the evolution of NPS, the role it has served in shaping customer experience strategy, and the ways it can be used as a catalyst for CX innovation in the future.
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The goal of digital transformation is to fundamentally change how B2B suppliers operate and deliver value to customers by creating a connected digital ecosystem. A change of this magnitude, however, is not without its challenges.