MetaCX Blog

Natalie Fedie

RevRev Ep. 26 - Natalie Fedie

Should Customer Success be rebranded as Customer Value? Innovative customer success teams are working side by side with value realization teams to ensure customers are achieving their desired outcomes and receiving business value

Design System

5 Simple Tips for Creating a Usable Design System

A design system is a library of style, components, and other patterns documented so that building and adopting products is more efficient and cohesive for designers and end users alike. The key benefit of a design system is that it creates consistent, repeatable patterns that make end users think less.

Ed Powers

RevRev Ep. 25 - Ed Powers

In this episode of RevRev, Ed Powers of Service Excellence Partners unpacks the role expectation setting plays in developing strong and successful customer relationships.

Matt Myszkowski

RevRev Ep. 24 - Matt Myszkowski

In this episode of Revenue Revolutionaries, Matt Myszkowski, VP of Customer Experience at Cision, discusses the evolution business has gone through to create the outcomes economy and how shifting from defense to offense is necessary to effectively deliver value to customers in order to mitigate churn and cultivate growth.

Digital Transformation

The Challenges of Digital Transformation

The goal of digital transformation is to fundamentally change how B2B suppliers operate and deliver value to customers by creating a connected digital ecosystem. A change of this magnitude, however, is not without its challenges.

Harvey Dunham

RevRev Ep. 23 - Harvey Dunham

In this episode of Revenue Revolutionaries, I sit down with Harvey Dunham at SAMA to discuss the idea of creating a central ‘dashboard’ to collaborate and work collectively with customers to manage work, track progress, and deliver value. 

Value-Based Agreements

What the Healthcare Industry Needs to Know About Value-Based Agreements

While VBAs are not new conceptually, their popularity has grown as healthcare providers have become hyper aware of their goals and objectives and increasingly motivated to more effectively create and capture meaningful business and patient value.

Jake Saper

RevRev Ep. 22 - Jake Saper

In this episode of Revenue Revolutionaries, hear Jake Saper, General Partner at Emergence Capital define deep collaboration and explain why it is the next logical progression for enterprise software.

David Chapnick

RevRev Ep. 21 - Dave Chapnick

In this episode of Revenue Revolutionaries, Dave Chapnick of Vantage Partners shares his perspective on the importance of structured collaboration and the role it plays in innovation and driving positive change in the buyer/supplier relationship.