MetaCX Blog

Digital Transformation

The Challenges of Digital Transformation

The goal of digital transformation is to fundamentally change how B2B suppliers operate and deliver value to customers by creating a connected digital ecosystem. A change of this magnitude, however, is not without its challenges.

Harvey Dunham

RevRev Ep. 23 - Harvey Dunham

In this episode of Revenue Revolutionaries, I sit down with Harvey Dunham at SAMA to discuss the idea of creating a central ‘dashboard’ to collaborate and work collectively with customers to manage work, track progress, and deliver value. 

Value-Based Agreements

What the Healthcare Industry Needs to Know About Value-Based Agreements

While VBAs are not new conceptually, their popularity has grown as healthcare providers have become hyper aware of their goals and objectives and increasingly motivated to more effectively create and capture meaningful business and patient value.

Jake Saper

RevRev Ep. 22 - Jake Saper

In this episode of Revenue Revolutionaries, hear Jake Saper, General Partner at Emergence Capital define deep collaboration and explain why it is the next logical progression for enterprise software.

David Chapnick

RevRev Ep. 21 - Dave Chapnick

In this episode of Revenue Revolutionaries, Dave Chapnick of Vantage Partners shares his perspective on the importance of structured collaboration and the role it plays in innovation and driving positive change in the buyer/supplier relationship.

The Friendship Bridge

The Friendship Bridge: A Pretend, but Highly Relatable Use Case

If you’re new to MetaCX, a bridge is a shared space where suppliers and buyers can come together to collaborate around outcomes, success plans, assets, metrics, and more. But what if bridges were used to manage personal relationships?

Kate Vitasek

RevRev Ep. 20 - Kate Vitasek

This week, I sat down with University of Tennessee faculty member and creator of the Vested business model, Kate Vitasek, to discuss vested outsourcing and how it is revolutionizing the world of outsourcing with an outcome-based mindset.

Monique LaRue and Ja'Rod Morris

RevRev Ep. 19 - Monique LaRue and Ja'Rod Morris

Shared success takes on new meaning this week as I sit down with Monique LaRue and Ja’Rod Morris to discuss the launch of their new group, National Black Customer Success Professionals (NBCSP).

My Superpower at Work is ‘Motherhood’

My Superpower at Work is ‘Motherhood’

As a new mom who breastfeeds and works from home, I thought I would be at a disadvantage in the workforce. It turns out, motherhood has actually made me a better employee.