MetaCX Blog

Winning Together through Shared Success

Winning Together through Shared Success

Since our kindergarten days, we’ve heard about the importance of sharing. Sharing is caring. Of course, during childhood, sharing is often taught in the context of toys or books, but as it turns out, the very same lessons can be applied to business.

RevRev Ep. 15 – Jo Mills

RevRev Ep. 15 – Jo Mills

Innovation is the name of the game for Jo Mills. As Co-Founder & CXO at Fuel50, she sits at the unique intersection of employee experience and customer experience and with a front-row seat to the future of both disciplines.

MetaCX Launches New Integration Hub

MetaCX Launches New Integration Hub

Today, MetaCX is thrilled to announce the launch of our Integration Hub, the first iteration of a multiphase integration roadmap to enable B2B digital transformation.

RevRev Ep. 14 – Helen Calvin

RevRev Ep. 14 – Helen Calvin

With a thirst for helping companies discover opportunities for improvement, Helen Calvin has been on a mission to help organizations thrive throughout her career. As the CRO at Jellyvision, her love for interviewing and hiring has shaped her employee development strategies and influenced the way she empowers the Jellyvision customer and revenue teams to pursue greatness.

Free Public Webinar

Free Public Webinar: Five Proven Things You Can Do to Improve NRR in 2021

All eyes are on NRR these days as the magic metric that signals health and vibrance in any recurring revenue business. When economies contract, acquisition funnels tend to do the same—which makes leaning into existing customer relationships even more important.

In UX, Expectations Have No Boundaries

In UX, Expectations Have No Boundaries

Why is there such a glaring and obvious gap in the experience provided by B2C and B2B products? The product experience has become a key differentiator in virtually every market, including B2B.

RevRev Ep. 13 – Mathew Sweezey

RevRev Ep. 13 – Mathew Sweezey

This is the first episode of a new RevRev series called ‘Big Thinkers’. In this series, I talk to some of today’s greatest business minds who are at the forefront of customer management and experience research and innovation.

Experience is the Method, Outcomes are the Goal

Experience is the Method, Outcomes are the Goal

Six months ago, a colleague and I at Salesforce asked a simple question: “Who is your customer now?” The question was designed to uncover shifts in how businesses plan to approach marketing and the customer experience in our post-pandemic world.

RevRev Ep. 12 – Rob Massa

RevRev Ep. 12 – Rob Massa

From GM of EMEA at BounceX (now Wunderkind) to his current role as the CRO at Forecast, Rob Massa has turned a unique international business experience into his first CRO role. In this episode of RevRev, Dave talks with Rob about how to reduce churn through leading indicator metrics via Sales, CS, and Marketing alignment.

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