RevRev Ep. 18 - Ross Fulton
Ross Fulton founded Valuize with a vision to help define the future of customer success. He’s well on his way as he and his team have been working with some of the biggest companies in technology to push the boundaries of what’s possible to deliver true customer success.
In this episode of the new RevRev Shared Success Series, I sat down with Ross to discuss the critical topic of success planning. The backbone of effective customer management, success planning, has evolved into a key driver for putting customers, and those that manage them, in a position to be successful. Ross helps us understand what success planning is, why it’s important and what the future of success planning will look like.
About Ross Fulton
Prior to founding Valuize, Ross spent over 16 years scaling industry-leading software companies on both sides of the Atlantic. With a mission to empower today’s B2B software leaders to retain and expand their customers, Ross is passionate about fusing customer success strategy, technology, and operations to drive sustainable growth. An Englishman by birth, if not one by nature, Ross will take espresso over tea every time!