RevRev Ep. 24 - Matt Myszkowski
Shifting from defense to offense is the name of the game in the outcomes economy according to Matt Myszkowksi, VP of Customer Experience at Cision. It’s the essence of the mindset shift that customer management teams and organizations need to go through to compete and win.
In this episode of Revenue Revolutionaries, I sat down with Matt to talk about the evolution business has gone through to create the outcomes economy and how innovation in customer management is necessary to effectively deliver value to customers in order to mitigate churn and cultivate growth. Matt also shares his perspective on what customer success and experience leaders must do to better prepare their c-suite and uplevel customer success teams to thrive in the outcomes economy.