Value Builders Ep. 34 - Michael Sachs
You’ve heard of love languages but how about the language of value? The language of value is the backbone of today’s most customer-centric organizations and the leaders talking this language with their colleagues and customers are catapulting their organizations to new heights.
In this episode of Value Builders, Michael Sachs, Head of Customer Success Value Methodology & Strategy at Slack, sits down to share how he thinks about the language of value while explaining how organizations can use it to unify to effectively manage customers.
Michael also shares why Slack/Salesforce has decided to bring him on board to develop the company’s first value methodology and strategy team. He reflects on his value management leadership experiences at Oracle, AWS, and Salesforce (his first stint) and offers advice to those working to define value strategy and management functions in their organizations.
Michael rounds out the conversation by sharing how he uses the idea of ‘carpe diem’ as a personal mantra to champion his work and focus on driving innovation with a value delivery mindset.
About Michael Sachs
Michael Sachs is currently head of Slack’s Value methodology organization. He is an executive value management strategist who transforms organizations and ignites continued growth by aligning core business outcomes with strategic solutions, utilizing Cloud SaaS, PaaS, IaaS, Mobile, Analytics, and Collaboration. He brings a broad background across numerous business functions and technologies. His industry knowledge and passion has grown throughout his career, leading him to obtain senior executive leadership roles for Fortune 500 organizations. For the past 12 years he has launched, scaled, and optimized Value Management organizations at Oracle Tech and Apps, SFDC, AWS, and Slack.