Ellen Terchila, Chief Customer Officer, Electric, Net Dollar Retention, Value Creation

Value Builders Ep. 42 - Ellen Terchila

December 07, 2021 | Written by Dave Duke

As the newly appointed Chief Customer Officer of high-growth company, Electric, Ellen Terchila is laying the foundation for years of success for her customer success organization and the Electric business as a whole.

In this episode of Value Builders, hear Ellen talk about how she thinks about value creation by being one step ahead of customers, building her team so she can directly influence net dollar retention, and the importance of prioritizing hiring manager recruiting and team enablement as part of a high growth scaling customer success strategy.

About Ellen Terchila

Ellen has 20 years of experience in customer-facing roles in the software industry. Prior to joining Electric, Ellen led the global customer success organization at CM Group, a family of marketing technology brands. Ellen has led teams spanning customer strategy, inside sales, customer enablement, customer experience, and solutions architecture. Prior to CM Group, Ellen led Customer Success for Workday Europe, and was previously at Accenture and Ariba. Ellen holds a BS in Public Relations from the S.I. Newhouse School of Public Communications at Syracuse University.

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