Full-Lifecycle Customer Success
MetaCX provides a shared space where suppliers and buyers can define and measure outcomes together throughout every stage of the customer lifecycle, aligning sales, success, account management, and delivery teams around real business impact that customers can see.
Create tight alignment between every lifecycle stage to ensure you and your customers are meeting short and long term goals.
Gain a complete view of each prospect or customer relationship in one central location.
Produce outcome templates tailored to specific use cases and personas to simplify and scale outcomes-based selling and success.
Invite customers and prospects to a shared, co-branded space where you can collaborate around outcomes, success plans, assets, metrics, and more.
Define, document, and track the key deliverables by which your customers define value and measure success.
Manage the handoff within MetaCX to ensure everyone is on the same page and working towards common goals and objectives.
Bring the customer experience to life and start collaborating with relevant stakeholders by creating teams of people aligned to every lifecycle stage.
Mutual Action Plans
Construct step-by-step action plans aligned to the short and long term goals of your customers.
Get notified when a prospect or customer joins a bridge you’ve shared or interacts with any bridge element so that you can react in real-time.
Share marketing assets, educational content, tutorials, and more directly within a bridge.
Ready to see MetaCX in action? Sign up today and our team will provide a live demo of the platform.