Perfecting Outcome-Based Practice
Outcome-based practice is a popular way to measure success in business. But what is the outcome-based practice model, and what is an outcome-based approach? Outcome-based practice is a model in which effectiveness is measured by the end result or outcome. The final destination rather than the journey is the focus of outcome-based practice, meaning that the outcome itself is ultimately what determines the success of an initiative or partnership with a vendor or customer.
The delivery of expected value or outcomes is the primary focus of outcome-based practice. When all is said and done, companies want to ensure that they’ve either received or delivered the value promised, as this can help foster better business relationships and allow companies to analyze their workflows to determine which vendors and partners are helping them reach their goals and which ones might be hindering their efforts. The outcome-based model emphasizes the big picture and helps organizations align on common objectives. Rather than obsessing over small details, it prioritizes the end result.
MetaCX’s Business Value Network aligns buyers, suppliers, and other stakeholders on outcome expectations, thus ensuring the delivery of promised value. Within the network, companies are able to establish persistent digital connections with internal and external stakeholders to collaborate on shared initiatives and track progress toward desired outcomes.
Principles of Outcome-Based Practice
The principles of outcome-based practice vary depending on the industry. Overall, the values of outcome-based practice focus on shared success through the achievement of desired outcomes. Outcome-focused planning caters to defining, managing, and measuring desired business outcomes. There are various strategies a company can leverage depending on your industry best practices and your unique business model.
When discussing outcome-based practice, it’s also important to understand outcome-focused vs. process-focused strategies and how the two differ. An outcome-focused approach is concerned with the end result of a project or partnership, whereas a process-focused strategy involves the careful, step-by-step analysis of a specific process or workflow—a process that oftentimes leads to a specific outcome. It can be helpful to think of an outcome-based approach as a strategy that focuses on the future and a process-based approach as a strategy that focuses on the present.
Both are useful in different ways. For instance, analyzing a specific process can help you identify areas for improvement in achieving a desired outcome, and looking at the outcome itself can help you determine how successful you were in reaching the final destination. By remaining focused on outcomes you can avoid losing sight of the bigger picture. While processed-focused strategies have their place, getting too wrapped up in the finer details of your project can prevent you from reaching your ultimate goal. Companies can implement outcome-based practices by defining their vision and mission and ensuring that all partners and stakeholders are aligned on those desired outcomes.
Theories and Models of Outcome-Based Practice
There are numerous theories and models of outcome-based practice. One outcome-based approach ethics law, for instance, dictates that the decision to act or not should be made with the best interest of the greatest number of people in mind. This standard is known as utilitarianism and is often used in the business world as a guide to making efficient, yet ethical decisions. A personal outcomes model like this one by CQL can be used to measure different factors that impact personal growth and achievement. CQL’s assessment looks at 21 different indicators to gain insight into the development of people with disabilities and is a great tool for assessing end results.
One of the main reasons to implement an outcome-focused approach in your business is that it can enable you to prove to key stakeholders that what you’re doing is working. For instance, if you are failing to achieve desired outcomes, you may want to make changes to the vendors you’re working with as well as streamline internal workflows. Current processes may appear successful on the surface, but if they aren’t getting you where you ultimately need to be, then none of that matters—you need to revise your strategy in order to achieve your most desirable outcomes. Performing an outcome-focused assessment or viewing an outcome-based assessment PDF is a great way to gain deeper visibility into what’s working and what’s not.
MetaCX enables outcome-based relationship management as it relates to both customer relationships and vendor relationships. By partnering with MetaCX, you can align stakeholders on common objectives and help ensure that everyone is working towards the same outcomes.
Outcome-Based Approach Examples
Viewing industry-specific outcome-based approach examples can give you a better idea of how this model works for different types of businesses. An outcome-focused approach to social work strategy, for instance, may revolve around outcomes driven by a client’s goals and aspirations, as well as what they think they can realistically achieve within a given timeframe. Maintaining an outcome-focused approach in social work is critical to helping clients achieve success. It can also allow for better communication and collaboration between social workers and their clients, helping them build better relationships and focus on prioritized outcomes.
The outcome-based approach is equally important on a professional level. Under the outcome-based approach law model, legal practitioners must hit certain targets while upholding the rule of law and promoting the proper administration of justice.
Outcome-based learning examples also include personal outcomes examples. For instance, an individual might determine that his current job no longer meets his needs, so he follows an outcome-based career approach—the desired outcome, of course, being in a better position.
Community outcomes seek to improve the social and economic well-being of a community. Some of the best community outcomes examples include encouraging business growth, reducing conflict, and fostering a more welcoming culture. Another community outcome-focused example might involve rebuilding old infrastructure to support population growth.
Whether you’re looking at personal, community, or business outcomes, the common thread you’ll find is that each approach is centered around the end outcome rather than the specific steps taken to get there. While it’s essential to have a solid game plan for how you’re going to achieve your goals, the point of an outcome-based model is that you are focused on the bigger picture—you don’t get lost in the smaller details. MetaCX offers a revolutionary approach to outcome-based practice, helping businesses across several different industries come together to address common challenges and deliver expected value.
The outcome-based approach can look different, depending on your industry, but it ultimately seeks to measure the success of business relationships and their impact on the achievement of desired outcomes. This is why it’s important to ensure alignment on shared goals, tracking progress over time to determine whether or not those goals are being met. MetaCX connects companies to those in their value network so that they can easily and effectively collaborate in a digital space to achieve desired outcomes.
You may have heard the term “outcome-based care,” as it’s skyrocketed in popularity in the healthcare field over the past several years. But what is outcome-based care (also called outcome-focused care or value-based care—there are many outcome-focused synonyms) and why is it so important? In short, outcome-based care refers to the healthcare model in which patient outcomes are prioritized above all else. In other healthcare models, providers are evaluated according to how many patients they see. The outcome-based approach in health and social care values quality over quantity. Care plan outcomes are primarily concerned with helping patients reach their health goals..
Of course, there are disadvantages of outcome-based care that are important to understand and acknowledge. The primary challenge is that outcome-based care can be difficult to operationalize, administer, and scale—especially when multiple organizations are involved. Specific challenges include:
- Difficulty of sharing data between parties to create an accurate picture of outcome performance
- Sensitivity about control of the data and trust in each parties’ data sources and accuracy
- Delay in data availability and data set variability
- Differences in terminology, nomenclature, and definitions
- The challenge of coordinating the planning and execution of programs across health system and provider, payer, and supplier entities
Despite its drawbacks, outcome-based care has become commonplace in healthcare, and for good reason. It’s a great way to ensure patient satisfaction and help people meet their personal health goals. MetaCX offers a solution for healthcare, allowing providers to adopt an outcome-based care model. Rather than simply focusing on processes that may or may not be effective, they can shift their attention to positive patient outcomes.
Regardless of what industry you’re in, MetaCX can help you maintain continuous alignment with other businesses in your ecosystem—customers, vendors, and other stakeholders—to manage the expected outcomes from these relationships. Request a demo today to learn more.