As part of their series about “How To Use Digital Transformation To Take Your Company to the Next Level,” Jason Hartman from Authority Magazine interviewed Dave Duke, MetaCX Co-Founder and CCO.
MetaCX today announced CXLayer, an industry-first capability that allows MetaCX success plans to be embedded directly into any SaaS application or digital experience.
From the earliest moments of engagement and deal management, suppliers and buyers need a place to collaborate to define the requirements of the relationship, how it will be measured, the different components of the lifecycle, and, ultimately, the proof of performance. That’s digital transformation.
Dave Duke, Co-Founder and CCO at MetaCX, and Mathew Sweezey, Director of Market Strategy at Salesforce, joined Helping Sells Radio to discuss the ebook they collaborated on called, The New North Star: Experience is the Method, Outcomes are the Goal.
Starting fast, often and small is how you capture lightning in a bottle. In this episode of The Business Survival Show, Jake Sorofman talks about how it's a heck of a lot easier to be differentiated than different.
Jake Sorofman joined the Practical CSM podcast for a three part series to discuss the fact that customer success platforms create false comfort through the appearance of progress, but don’t do enough to help manifest successful customer outcomes.
As a part of Thrive Global's series about business leaders who are shaking things up in their industry, Jason Hartman interviewed Scott McCorkle. Scott discussed how MetaCX is creating a platform that allows suppliers of software and digital services to align with enterprise buyers to collaborate and win together.
In recent years business leaders have eagerly embraced the importance of creating world-class experiences that lead to deeper customer relationships. While this evolution has been fruitful, new research shows that experiences are not enough if they don’t lead to the desired outcome.
One impact of COVID-19 pandemic that is not widely appreciated is the increased focus on customer experience management. Organizations of all sizes quickly realized that landing new customers during a pandemic is extremely challenging while customers are hesitant to buy things from someone they just met on a video conference call.
