As part of their series about cutting edge technological breakthroughs, Authority Magazine interviewed Jake Miller, co-founder and chief architect at MetaCX. Read the interview to learn more about MetaCX's vision for the future and approach to product development.
Within the world of customer management, opportunities exist to reimagine how the tech stack can better support customer collaboration, with value creation as the ultimate goal. Those that embrace the importance of deep customer collaboration ensure longer, more healthy customer relationships.
Because CRM systems were developed for a different time, with different requirements than those of businesses today, the customer was never really part of the equation. Instead, CRM systems have been all about the supplier, with a focus on optimizing internal processes and workflows while managing each buyer in isolation.
As sales and customer success strategies become more centered around the creation and delivery of value, the customer management tech stack must be enhanced to support deep customer collaboration.
The goal of digital transformation is to fundamentally change how B2B suppliers operate and deliver value to customers by creating a connected digital ecosystem. Transformation isn’t about simply building a digital product. Instead, it is about providing a unique digital customer experience.
MetaCX was recognized in Gartner's 2021 Cool Vendors in Technology Marketing Report. As part of the Cool Vendor series, the report acknowledges six companies that “help technology and service providers scale demand, improve win rates, and accelerate deal velocity using AI-based sales acceleration and CX solutions”.
Due to rising costs, operational inefficiencies, and inequity in access to care, the healthcare industry is under tremendous pressure to find a new way forward. At the center of this change is a punctuated shift from volume to value, where individual healthcare entities prioritize the outcomes they bring to the broader ecosystem.
A value revolution that is sweeping across the healthcare industry, one that promises to cut costs, create operational efficiencies, and ensure equality in access to care and health. Learn how to effectively navigate this transformation in a stepwise way, eventually leading to the adoption of value-based agreements.
As part of their series about “How To Use Digital Transformation To Take Your Company to the Next Level,” Thrive Global interviewed MetaCX Co-Founder and CCO, Dave Duke.
