MetaCX Press

MetaCX Launches Embedded Success Plans To Transform SaaS Apps for the Performance Economy

MetaCX today announced CXLayer, an industry-first capability that allows MetaCX success plans to be embedded directly into any SaaS application or digital experience.

The Customer Experience Podcast - Transforming Customer Relationships with Transparency and Collaboration

From the earliest moments of engagement and deal management, suppliers and buyers need a place to collaborate to define the requirements of the relationship, how it will be measured, the different components of the lifecycle, and, ultimately, the proof of performance. That’s digital transformation.

Mark Schaefer – Looking Beyond Experience to Measure Customer Outcomes

In recent years business leaders have eagerly embraced the importance of creating world-class experiences that lead to deeper customer relationships. While this evolution has been fruitful, new research shows that experiences are not enough if they don’t lead to the desired outcome.

IT Business Edge – MetaCX Brings Customer Experience Management to the Fore

One impact of COVID-19 pandemic that is not widely appreciated is the increased focus on customer experience management. Organizations of all sizes quickly realized that landing new customers during a pandemic is extremely challenging while customers are hesitant to buy things from someone they just met on a video conference call. Consequently, many organizations have honed in on driving additional revenue from existing customers.

MetaCX Announces Ambitious Plans To Digitally Transform B2B Supplier/Buyer Relationships

MetaCX today announced MetaCX Integration Hub, the first iteration of a multiphase integration plan to enable a full B2B digital transformation in large enterprises and SaaS companies.

Toolbox Marketing – 4 Flaws of Traditional Customer Success Thinking

In this Toolbox Marketing article, Jake Sorofman talks about why B2B enterprises should treat customer success as a companywide goal. He also discusses the fact that customer success platforms create false comfort through the appearance of progress but do not do enough to help manifest successful customer outcomes.

MetaCX Adds Product Exec To Help Advance Transformational Vision for Customer Collaboration

MetaCX today announced the appointment of Max Hamel in the newly created role of vice president of product management. Hamel joins MetaCX as demand for its industry-first collaborative B2B customer lifecycle platform continues to grow.

Start-Up Society – College Series

MetaCX was highlighted by Start-Up Society, a weekly blog that promotes nationwide entrepreneurship and highlights some of the most exciting start-ups in the country striving to keep the American Dream alive.

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