In this CMSWire article, David Roe writes about the number of digital transformation trends that have become established as we enter the new year. It is clear, for example, that enterprises that failed to invest in digital transformation are facing significant competitive challenges in 2021. Those companies that still have not seen the writing on the wall need to start planning and implementing soon.
As a part of Authority Magazine’s series about business leaders who are shaking things up in their industry, they interviewed Scott McCorkle, founder and CEO of MetaCX.
MetaCX and Valuize today announced Co.Lab, a joint innovation offering that helps B2B SaaS companies define a strategy and build a working prototype of their future-state customer lifecycle.
Jake Sorofman joined the Sales Hacker Podcast to discuss his career in marketing and how it prepared him to be president of MetaCX. In the podcast, he discusses his time as CMO at Pendo and his stint at Gartner where he worked as head of research.
Bitbean’s Executive Creative Director Charlie Katz interviewed hundreds of CEOs from across the nation to learn how they plan to navigate and build their businesses in spite of the challenges.
In this Toolbox article, Jake Sorofman takes a look at understanding the relative performance of different methodologies, adoption and usage by different functions and teams, and how these methodologies are implemented and operationalized.
As consumers, we’re all painfully aware of what a bad customer experience looks like. For me, it’s when the customer service rep asks for the exact same information that I provided to the interactive voice response system and/or shared with the two other reps on the escalation path.
MetaCX today announced its appointment of Jill Chiara to the newly created role of chief revenue officer. In this role, Chiara will lead the sales, customer success, and professional service teams. She will report to MetaCX President Jake Sorofman.
MetaCX today revealed the results of its “The State of Sales Methodologies in B2B SaaS,” a primary research survey which indexed the attitudes of 400 individual contributors, managers and executives working in revenue and customer roles for North American B2B SaaS companies.
