The Customer Experience Podcast - Transforming Customer Relationships
February 23, 2021 | Written by Kolby Tallentire
Transparency. Collaboration. Agreed-upon outcomes. Live performance data. Shared success.
These are important trends for the future of customer relationships and Customer Relationship Management (CRM) software.
From the earliest moments of engagement and deal management, suppliers and buyers need a place to collaborate to define the requirements of the relationship, how it will be measured, the different components of the lifecycle, and, ultimately, the proof of performance. That’s digital transformation.
Don't miss MetaCX Funder and CEO, Scott McCorkle's, appearance on The Customer Experience Podcast! Listen to the full episode here.