Why Customer Success Platforms Have It All Wrong
February 12, 2021 | Written by Kolby Tallentire
Do the Current Customer Success Software Platforms Have it All Wrong?
Jake Sorofman joined the Practical CSM podcast for a three part series to discuss the fact that customer success platforms create false comfort through the appearance of progress, but don’t do enough to help manifest successful customer outcomes.
Listen to each episode in the series below.