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From the Resource Center
Assets
- Economic & Talent Development
- MetaCX Best Practices
- Sustainability
- Vendor Value Management
- Getting Started Guide
- Strategic Planning Playbook
- Strategic Account Management
- The Ultimate Tech Stack for Deep Customer Collaboration
- The QBR is Dead. Enter the CBR.
- Operationalize and Scale Your Sales Methodology
- Experience is the Method, Outcomes are the Goal
- The Beginner’s Guide to Business Outcome Management
- The State of Sales Methodologies in B2B SaaS
- CXLayer
- A Stepwise Path Toward Value
- How MetaCX Measures Value
- MetaCX for Manufacturing
- MetaCX for Technology
- MetaCX for Healthcare
- The Business Value Network
- TechPoint Case Study
- Sharing Healthcare Data Doesn’t Have to Be So Hard
- MetaCX for Diversity, Equity & Inclusion
Events
- Recording: Introducing Outcomes-Based Selling & Success
- Recording: Enterprise Sales is Broken
- Recording: Digital Masterclass on World-Class Handoffs
- The Customer Room Virtual Event
- Recording: So You Want to Be a CRO?
- Value: The New Design Priority
- Recording: Retention is the New Growth
- Recording: Transparency & Trust in Sales
- Recording: Patterns & Trends in Sales Methodologies
- Recording: Spearheading A Lifecycle Transformation
- The Customer Room On Demand
Blog
- What Makes MetaCX Different
- Value Builders Ep. 48 - Leslie Pagel
- Explaining MetaCX to a Fifth Grader
- Building Value for the State of Indiana in the Metaverse®
- Turning Lemons into Lemonade
- The Friendship Bridge
- Facilitate Value Creation Through MetaCX Bridges
- RevRev Ep. 20 - Kate Vitasek
- RevRev Ep. 22 - Jake Saper
- Value Builders Ep. 34 - Michael Sachs
- Value Builders Ep. 44 - Chris Koehler
- Value Builders Ep. 47 - Cassie Young
- Five Steps for Transforming the B2B Customer Lifecycle
- We Are First
- The Right Context for the Right Moment
- MetaCX’s Approach to Product Design
- Planning for Revenue Resilience
- Q&A with Anand Tharanathan
- Why Product Adoption is the Price of Entry
- The Official Launch of Revenue Revolutionaries
- Introducing MetaCX Lifecycles
- Competing on the Basis of Customer Experience
- MetaCX Completes SOC 2 Type 1
- Five Ways to Keep Your Prospects Engaged
- Three Things for Businesses to Be Thankful for in 2020
- Reflecting on the Legacy of Tony Hsieh
- This is Why Customer Success Platforms Have it Wrong
- MetaCX: A Year in Review
- Q&A with Max Hamel
- In UX, Expectations Have No Boundaries
- Using Outcomes to Build a Remote-First Company
- Winning Together through Shared Success
- The 1st Step in Transforming the B2B Customer Lifecycle
- My Superpower at Work is ‘Motherhood’
- Improve Selling Performance by Focusing on Outcomes
- CS Should Begin Long Before the Contract Is Signed
- The Customer Room: Speaker Q&A
- Poor Vendor Management May Be Impacting Your Bottom Line
- Retention is the New Growth
- The Product Marketing Problem You Didn’t Know You Had
- Introducing Outcomes-Based Selling and Success
- The Evolution of the MetaCX Brand
- Breaking Convention: Pushing the limits of UX
- Q&A with Jill Chiara, MetaCX’s New CRO
- Activating the Third Funnel
- Oscar’s Outcomes
- CBRs > QBRs
- How to Craft an Outcome
- Q&A with Brett Crossley
- Five Tips for Improving the Post-Sales Handoff
- The Customer Room Virtual Event
- Sharing Benchmarks Early
- 3 Things To Remember When Interacting With Customers
- 5 Lessons in Value-Based Selling
- How to Build a Platform (in two short years)
- How MetaCX Measures Value
- MetaCX Completes SOC 2 Type 2 Certification
- MetaCX for ESG
- How MetaCX is Ensuring Vendor Value Delivery
- MetaCX Launches Next Generation User Experience
- A Year of Notable Firsts
- MetaCX on MetaCX (MoM)
- Accidents Happen in the Intersections
- What the Healthcare Industry Needs to Know About VBAs
- Experience is the Method, Outcomes are the Goal
- Value Builders Ep. 35 - Nicci Bosco
- Value Builders Ep. 45 - David Moskowitz
- The Enterprise Value Chain Is Broken
- Why I Joined MetaCX
- Life in the Fast Lane: My First Year at MetaCX
- Suppliers and Buyers Winning Together
- The Performance Imperative in SaaS
- RevRev Ep. 3 – Ziv Peled
- RevRev Ep. 6 – Joe Kuntz
- RevRev Ep. 7 – Helen Baptist
- Introducing Co.Lab
- RevRev Ep. 8 – Jim Thoeni
- RevRev Ep. 9 – Mike Weir
- RevRev Ep. 10 – Jamie Ahern
- The Next Evolution of CS: Customer Collaboration
- Customers Want You to Take the Lead
- The Challenges of Digital Transformation
- 5 Simple Tips for Creating a Usable Design System
- Using Multidirectional Data to Track Value Realization
- 5 Key Takeaways from The Customer Room
- TechPoint Case Study
- RevRev Ep. 11 – George Bilbrey
- RevRev Ep. 12 – Rob Massa
- RevRev Ep. 13 – Mathew Sweezey
- RevRev Ep. 14 – Helen Calvin
- RevRev Ep. 16 - Dave Jackson
- RevRev Ep. 18 - Ross Fulton
- RevRev Ep. 26 - Natalie Fedie
- RevRev Ep. 19 - Monique LaRue and Ja'Rod Morris
- From Revenue Revolutionaries to Value Builders
- RevRev Ep. 23 - Harvey Dunham
- RevRev Ep. 25 - Ed Powers
- RevRev Ep. 21 - Dave Chapnick
- RevRev Ep. 27 - Seth Shaw
- Deep Customer Collaboration Explained
- What Sea Turtles Can Teach Us About Selling and CS
- Customer Retention and the Risk of Magical Thinking
- RevRev Ep. 29 - Mary-Beth Donovan
- See What the Industry is Saying About MetaCX
- RevRev Ep. 17 - Karen Mangia
- RevRev Ep. 32 - Brian Hall and Lauren Decker
- RevRev Ep. 28 - Richard Owen
- RevRev Ep. 1 – Kevin Siminski
- RevRev Ep. 2 – Jennifer Dearman
- RevRev Ep. 4 – Tim Satterwhite
- RevRev Ep. 5 – Michelle Curless
- RevRev Ep. 15 – Jo Mills
- RevRev Ep. 30 - Irvine Sloan
- RevRev Ep. 31 - Steve Sanchez
- Value Builders Ep. 38 - Marcy Twete
- Free Public Webinar
- A Former Gartner Analyst Reflects
- Why Transformation is Such a Dirty Word
- Value Builders Ep. 37 - Aaron Fulkerson
- Value Builders Ep. 36 - Brian LaFaille
- Value Builders Ep. 39 - Anurag Goel
- Interview with Ross Fulton
- B2B Customer Value Transformations Are on the Rise
- Value Builders Ep. 40 - Lawrence Walter
- Value Builders Ep. 41 - Paul Henderson
- Value Builders Ep. 42 - Ellen Terchila
- Introducing a Video Series
- Your Customers Never Forget
- Reviewing the MetaCX Journey
- Be Invested
- Interview with Jay Nathan
- Interview with Mathew Sweezey of Salesforce
- Interview with Arit Nsemo of Built In
- RevRev Ep. 24 - Matt Myszkowski
- MetaCX Launches New Integration Hub
- Value Builders Ep. 43 - Nathan Stuck
- The Metaverse® is a Transformational Opportunity for the Business World
- Value Builders Ep. 46 - David Ehrlichman
- Digital Transformation and Daring Transparency
- Customer Goals & Scoring
Press
- MetaCX Launches Embedded Success Plans To Transform SaaS Apps for the Performance Economy
- MetaCX Named a Cool Vendor by Gartner
- Why Customer Success Platforms Have It All Wrong
- MetaCX Launches With $14M in Funding
- The Business Survival Show - It's Easier to Be Differentiated than Different!
- MetaCX Launches B2B Customer Lifecycle Platform
- DevPro Journal – Will COVID-19 Drive Digital Transformation in the Supply Chain?
- Thrive Global – Take Time to Refocus
- Marketing Today Podcast – Delivering Value in a Pandemic
- Bitbean – How to Rebuild in the Post COVID Economy
- ClickZ – Retention is the New Growth
- CMS Wire – How COVID-19 Has Made Digital Transformation More Relevant Than Ever
- SalesTechStar – Interview With Jake Sorofman
- DestinationCRM – 6 Practical Tips for Value-Based Selling
- The CX Leader Podcast – Putting the Customer Back Into CRM
- Crunchbase – 4 Tips to Close More Deals by Bringing Empathy and Curiosity to Your Outreach
- PYMNTS.com – How Enterprise SaaS Ushers In A New Buyer-Supplier Dynamic
- CRM Playaz Weekly
- MetaCX Hires Brett Crossley as VP of Services and Success
- Technology Evaluation Centers – Reinventing CRM and Customer Lifecycle Management
- MetaCX Gathers Luminaries for “The Customer Room,” a Digital Event for Revenue/Customer Teams
- MetaCX Announces “Revenue Revolutionaries” Podcast Series
- MetaCX Appoints Former Facebook Executive as Chief Product Officer
- Customers Want You to Take the Lead. Here’s Why.
- MetaCX Announces Major Product Advancements to Digitally Transform the B2B Customer Experience
- ZDNet – A Company to Watch
- Martech Zone – Manage Customer LifeCycles Collaboratively With Outcome-Based Selling
- MetaCX Appoints Jill Chiara as Chief Revenue Officer
- Survey: B2B SaaS Execs Bullish on Sales Methodologies, See Value Engineering as Game Changing
- CMSWire – In Customer Experience, Accidents Happen in the Intersections
- Toolbox – A Look at Sales Methodologies With a Game-Changing Impact on Revenue Performance
- Bitbean – CEO’s Speak, Shaking their fist at Covid-19
- The Customer Experience Podcast - Transforming Customer Relationships with Transparency and Collaboration
- Start-Up Society – College Series
- Authority Magazine - How To Use Digital Transformation To Take Your Company to the Next Level
- Authority Magazine – Meet The Disruptors
- Sales Hacker Podcast – From Marketer to CEO
- CMSWire – Fools Rush In
- MetaCX Adds Product Exec To Help Advance Transformational Vision for Customer Collaboration
- Toolbox Marketing – 4 Flaws of Traditional Customer Success Thinking
- MetaCX Announces Ambitious Plans To Digitally Transform B2B Supplier/Buyer Relationships
- IT Business Edge – MetaCX Brings Customer Experience Management to the Fore
- Mark Schaefer – Looking Beyond Experience to Measure Customer Outcomes
- Authority Magazine – How We Plan to Rebuild in the Post-COVID Economy
- Helping Sells Radio - Interview with Dave Duke & Mathew Sweezey
- Thrive Global - Scott McCorkle of MetaCX: “Assert”
- The Future Is Now
- Human Factors and Design Thinking
- Do More for Employees
- Prioritizing Value
- Changing the Narrative
- Overcoming Digital Transformation Challenges
- Capitalizing On Untapped Opportunities To Prescribe, Deliver, And Measure Value
- It’s Time for B2B Suppliers and Buyers to Win Together
- Deep Customer Collaboration: The New Frontier
- MetaCX Launches Initiatives to Enable Multi-Business Collaboration in the Metaverse®
- MetaCX and Valuize Launch Co.Lab to Help B2B SaaS Companies Transform Value Selling and Success
- MetaCX Hires a President to Launch Go to Market and Accelerate Growth
- MetaCX Unveils the Business Value Network, Shaping the Future of Business in the Metaverse
Other Resources
- Value Builders
- Timeline
- Network Use Cases
- Vendor Performance Evaluation
- Vendor Performance Evaluation System
- The Importance of Value Chain Analysis
- Value Chain Network
- Scale Vendor Performance Metrics with MetaCX
- Vendor Collaboration
- Supplier Performance Metrics
- Outcome-Based Performance Management
- Value-Based Healthcare
- The Advantages of Value Chain Analysis
- The Benefits of Collaboration Tools
- Perfecting the Value Management Process
- Value Management Strategies for Your Business
- Supply Chain Collaboration Software
- Customer Collaboration
- Proof of Performance Made Easy
- Outcome-Based Healthcare
- Blog
- Assets
- Events
- MetaCX for Technology
- MetaCX for Manufacturing
- Outcome Management
- MetaCX for Healthcare
- MetaCX Terms of Service
- The Top Vendor Management Solutions
- Outcome Performance Measures
- Outcome Measurement Tools
- Implementing Value-Based Programs
- Value-Based Healthcare
- Sell on Value. Renew on Proof.
- The Transformative Healthcare Platform
- Make Your Claim Stand Out
- Sharing Healthcare Data Doesn’t Have to Be So Hard
- The QBR is Dead. Enter the CBR.
- Types of Outcome Measures
- MetaCX Privacy Policy
- Vendor Value Management
- Line of Business Value Realization
- Diversity, Equity & Inclusion
- Environmental Impact
- Strategic Account Management
- Multi-Stakeholder Innovation
- Economic & Talent Development
- Building Performance Management Metrics
- Press