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CAPABILITIES

MetaCX for Technology

Place value creation at the center of business relationships.

MetaCX provides a shared space where suppliers and buyers can define and measure outcomes together throughout every stage of the customer lifecycle, aligning sales, success, account management, and delivery teams around real business impact that customers can see.

Lifecycle Stages

Create tight alignment between every lifecycle stage to ensure you and your customers are meeting short and long term goals.

Company Profiles

Gain a complete view of outcome achievement and value realization for each prospect, customer, and vendor relationship in one central location.

Outcome Templates

Produce outcome templates tailored to specific use cases and personas to simplify and scale outcomes-based selling and success.

Bridges

Invite customers and prospects to a shared, co-branded space where you can collaborate around outcomes, success plans, assets, metrics, and more.

Shared Outcomes

Define, document, and track the key deliverables by which your customers define value and measure success.

Mutual Action Plans

Construct step-by-step action plans aligned to the short and long term goals of your customers.

Handoffs

Visualize the handoff within MetaCX to ensure everyone is on the same page and working towards common goals and objectives.

Teams

Bring the customer experience to life and start collaborating with relevant stakeholders by creating teams of people aligned to every lifecycle stage.

Performance Metrics

Capture data from any system or device that can help you prove you’ve delivered on the value promised during the sales cycle.

Assets

Share marketing assets, educational content, tutorials, and more directly within a bridge.

Notifications

Get notified when a prospect or customer joins a bridge you’ve shared or interacts with any bridge element so that you can react in real-time.

CXLayer

Embed MetaCX success plans directly into any SaaS application or digital experience of your choice to bring value realization to the forefront of the product experience.

 

Integration Hub

MetaCX's integration network unifies disparate digital touchpoints as one B2B customer experience. Gain access to over 200 SaaS tools and data sources to enrich the collaborative experience with customers across the lifecycle.

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Contact

MetaCX
830 Massachusetts Ave. Ste 1500
Indianapolis, IN 46204