Where QBRs Go Wrong
How many times have you been on the giving or receiving end of a completely unproductive quarterly business review? More often than not, QBRs tell customers very little about whether the supplier has delivered value, rarely lead to real action on either side of the supplier/customer relationship, and often focus on the past instead of the future.
The Four Components of the CBR
The continuous business review (CBR) is a strategy that involves suppliers staying in perpetual alignment with their customers—as a way to both understand their challenges and aspirations as well as ensure the delivery of value and achievement of outcomes. The four components that comprise the CBR include:
Shared Action Plans
Real-Time Insight into Progress
Unbiased Performance Measurement
MetaCX provides a co-owned digital space for suppliers and buyers to come together to align on desired outcomes, create mutual action plans, and establish evaluation measures on an ongoing basis. To track progress and impact, multidirectional data is captured, conceptualized, and turned into a real-time, comprehensive view of performance toward value delivery.
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With the help of MetaCX, you’re able to align with customers on expected outcomes and prove value delivery over time. Learn more by requesting a demo.