To be successful, organizations must align various functional areas as well as work collaboratively with external organizations—vendors, partners, agencies, investors, and more—in the pursuit of desired outcomes.
Capitalizing on the value each internal and external stakeholder contributes to further strategic initiatives is crucial, yet historically it has been difficult for initiative owners to collaborate with multiple stakeholders simultaneously or even understand which stakeholders should be involved.
Most organizations do not have one source of truth for all stakeholders to monitor how strategic initiatives are progressing. Key performance indicators are either tracked in disconnected, siloed systems or not at all. Without insight into which efforts are having the intended effect, strategy is nothing more than a guessing game.
MetaCX is a multi-stakeholder platform that enables organizations to build value networks that align internal and external stakeholders on shared initiatives and measure progress toward desired outcomes.
Within MetaCX, organizations connect through bridges—persistent, digital spaces where any number of stakeholders are able to collectively define, manage, and measure every aspect of an initiative including its desired outcomes, corresponding action plans, and performance metrics.
MetaCX creates an aggregate view of the various connections an organization has within the platform via an interactive ecosystem map. This map amplifies the efforts of users by making connections visible and by providing a way for organizations to navigate the ecosystem, engage with specific initiatives, and achieve desired outcomes.
MetaCX creates a private, secure space for each organization to instrument any application, system, or digital endpoint. The platform transforms this data into a real-time, comprehensive view of initiative progress including how organizations are tracking toward the achievement of expected outcomes.
MetaCX is used equally by executives, initiative owners, and action owners. Using MetaCX, executives gain a comprehensive view of performance with visibility into progress made on all commercial and social initiatives, initiative owners gain the ability to enact data-driven change that ensures their success at both a departmental and company level, and action owners gain a framework that clearly guides day-to-day operations.
MetaCX is open to all organizations—large enterprises, nonprofit organizations, governmental agencies, and the like. If you’re interested in managing your commercial and social initiatives with MetaCX, we can help you get started! It’s most common for organizations to start building value networks in groups or cohorts that are aligned on shared initiatives.
MetaCX can be used to manage and measure both commercial initiatives and social initiatives. Although different in scope, both initiative categories require multi-stakeholder alignment and value measurement.
A commercial initiative may entail reinventing the end-to-end customer experience, expanding to new territories, outsourcing service offerings, or launching a new product line.
A social initiative may involve reaching carbon neutrality, establishing diverse hiring practices, becoming a top workplace for women, or launching employee wellness programs.
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