Listen to Rob discuss how to reduce churn through leading indicator metrics via Sales, CS, and Marketing alignment, the power of strongly communicating the relationship between vision and tactics to employees, and the importance of over-indexing on hiring, onboarding, and training processes.

Hear George share how a leap into entrepreneurship set the tone for his career path, why aligning the company to the customer journey is critical to managing a business, and the importance of understanding why customers need to achieve their outcomes.

Hear how Jamie Ahern, hedge fund trader turned SaaS tech leader turned next-generation insurance company COO, has taken an unlikely path to becoming one of Chicago’s rising executives through a passion for math and data science, simplifying the customer experience, and removing himself from mission-critical work for the betterment of the business.

Hear Mike discuss why understanding your organization’s purpose is so important, the power of seeking to understand the career goals of your team members, and how taking leaps of faith can help you advance your career.

Listen to Jim share his thoughts on the importance of being open to learning from anyone at anytime, the role of the CRO to unify and create ‘growth energy’ within a company, and the importance of creating a ‘north star’ for your team.

Hear Helen discuss a wide range of topics including the importance of creating a workplace environment for authentic relationships, lifting up others who don’t look like you and embracing value-based selling to create the right customer relationships.

Hear Joe discuss how he thinks about coaching team members and customers, what it takes to sustain a great culture over time, and the power of embracing servant leadership.

Listen to Michelle talk about how she thinks about the "art and science" of customer management and the keys to building strong customer relationships in order to achieve retention and growth goals.

Listen to Tim talk about his first time experience as a CRO and how he embraces human-first leadership strategies to build his teams and future leaders.

Hear Ziv share his thoughts on driving conversations internally with an engineering team to create a customer-centric culture and how to think about value delivery across a product suite.

Hear Kevin share his perspective on the power of a beginner’s mindset, building proactive customer programs, and the leverage he’s gained by embracing teaching.

Hear Jennifer discuss the importance of creating a world-class customer experience and the three things that are necessary to build a successful customer success organization.