Brian Hall and Lauren Decker of Carema Consulting unpack the important strategic questions surrounding the relationship between product marketing and customer success.

What does customer success look like at a hyper-growth company like Gong? In this episode, Steve Sanchez, VP, Customer Success, gives a peek into what has fueled the Gong business to greatness. He shares how creating raving fans is the #1 operating principle for the company alongside his charter to build customer loyalty through value delivery.

'Superpowers' have been a key ingredient to building Duke Energy’s strategic account management team and strategy. In this episode of the podcast, hear Irvine Sloan, VP of Strategic Account Management at Duke Energy, share how he thinks about building his team through a curated collection of skill sets to ensure they are in the best position to serve and deliver value to customers.

Dave sits down with Mary-Beth Donovan to discuss how she uses a core set of pillars and frameworks to make sure her team, and VMware as a whole, has the right tools and knowledge to deliver value to customers.

Dave sits down with NPS co-creator, Richard Owen, to reflect on the evolution of NPS, the role it has served in shaping customer experience strategy, and the ways it can be used as a catalyst for CX innovation in the future.

Seth joins the podcast to talk about what it takes to put an organization in a better position for delivering value to customers when starting out as a product-led organization and culture.

Natalie sits down with Dave to offer her perspective on shifting from reactive to proactive strategies and why the creation of a value realization team is the next step in the customer success evolution.

Ed Powers of Service Excellence Partners unpacks the role expectation setting plays in developing strong and successful customer relationships.

Listen to Matt talk about the evolution business has gone through to create the outcomes economy and how shifting from defense to offense is necessary to effectively deliver value to customers in order to mitigate churn and cultivate growth.

Dave visits with Harvey to discuss the idea of creating a central ‘dashboard’ to collaborate and work collectively with customers to manage work, track progress and deliver value.

In this episode, hear Jake Saper, General Partner at Emergence Capital define deep collaboration and explain why it is the next logical progression for enterprise software.

In this episode, Dave Chapnick of Vantage Partners shares his perspective on the importance of structured collaboration and the role it plays in innovation and driving positive change in the buyer/supplier relationship.

Dave sits down with University of Tennessee faculty member and creator of the Vested business model, Kate Vitasek, to discuss vested outsourcing and how it is revolutionizing the world of outsourcing with an outcome-based mindset.

Shared success takes on new meaning this week as Dave sits down with Monique LaRue and Ja’Rod Morris to discuss the launch of their new group, National Black Customer Success Professionals (NBCSP).

In this episode of the new RevRev Shared Success Series, Dave sits down with Ross to discuss the critical topic of success planning. Ross helps us understand what success planning is, why it’s important, and what the future of success planning will look like.

Karen Mangia is a global customer experience and voice of customer leader, a 3x best selling author, and a TEDx speaker.  In this episode, listen to Karen to discuss her new book Listen Up! How to Tune In To Customers, And Turn Down the Noise.

Tune in to hear Dave share his thoughts on what it really means to deliver value to customers, why thinking in silos is detrimental to every organization, and why we must build out organizations with an outside-in mindset.

In this episode of RevRev, Dave and Jo discuss Jo’s role in establishing an outcome-based mindset and strategy for Fuel50, the power of transparency in a remote-work world, and the importance of operating in an empathetic way to serve employees and customers.

As the CRO at Jellyvision, Helen’s love for interviewing and hiring has shaped her employee development strategies and influenced the way she empowers her customer and revenue teams to pursue greatness. Tune in to hear Helen offer up some great advice in this episode.

Tune into the first episode of the new RevRev Big Thinkers series and hear Salesforce, Director of Market Strategy, Mathew Sweezey and Dave discuss new research that sheds light on how the c-suite is starting to think about the relationship between customer experience and outcome-based customer management.

Listen to Rob discuss how to reduce churn through leading indicator metrics via Sales, CS, and Marketing alignment, the power of strongly communicating the relationship between vision and tactics to employees, and the importance of over-indexing on hiring, onboarding, and training processes.

Hear George share how a leap into entrepreneurship set the tone for his career path, why aligning the company to the customer journey is critical to managing a business, and the importance of understanding why customers need to achieve their outcomes.

Hear how Jamie Ahern, hedge fund trader turned SaaS tech leader turned next-generation insurance company COO, has taken an unlikely path to becoming one of Chicago’s rising executives through a passion for math and data science, simplifying the customer experience, and removing himself from mission-critical work for the betterment of the business.

Hear Mike discuss why understanding your organization’s purpose is so important, the power of seeking to understand the career goals of your team members, and how taking leaps of faith can help you advance your career.

Listen to Jim share his thoughts on the importance of being open to learning from anyone at anytime, the role of the CRO to unify and create ‘growth energy’ within a company, and the importance of creating a ‘north star’ for your team.

Hear Helen discuss a wide range of topics including the importance of creating a workplace environment for authentic relationships, lifting up others who don’t look like you and embracing value-based selling to create the right customer relationships.

Hear Joe discuss how he thinks about coaching team members and customers, what it takes to sustain a great culture over time, and the power of embracing servant leadership.

Listen to Michelle talk about how she thinks about the "art and science" of customer management and the keys to building strong customer relationships in order to achieve retention and growth goals.

Listen to Tim talk about his first time experience as a CRO and how he embraces human-first leadership strategies to build his teams and future leaders.

Hear Ziv share his thoughts on driving conversations internally with an engineering team to create a customer-centric culture and how to think about value delivery across a product suite.

Hear Kevin share his perspective on the power of a beginner’s mindset, building proactive customer programs, and the leverage he’s gained by embracing teaching.

Hear Jennifer discuss the importance of creating a world-class customer experience and the three things that are necessary to build a successful customer success organization.